The purpose of the Resourcer's role is to accept responsibility for supporting the Recruitment Consultant in sourcing high calibre candidates to fill current and potential roles from clients.
The Resourcer is also accountable for following-up references as required by Consultants through the on-line systems as well as reminding candidates and clients of deadlines for the completion of time sheets.
A major part of the support provided to Consultants is through the sourcing of appropriate candidates by making use of various on-line job boards and candidate search techniques. In order to gain a good understanding of the requirements of the vacancies the Resourcer must be able to accurately analyse job descriptions in order to identify key aspects of the job requirements. These requirements have to be matched against a large volume of CVs. In order to deliver a world-class service and to ensure that lead times are optimally utilised effective time management and task prioritisation is essential.
Once appropriate candidates are identified the Resourcer conducts a telephone screening interview in order to qualify candidates for the relevant positions. This screening process typically include questions related to required pay rates, suitability and accessibility of the employer in relation to the candidate and relevance of experience. During this conversation the Resourcer is also responsible for obtaining leads for potential business and to generate referrals for the Consultant to pursue.
It is imperative that all actions are noted on the Candidate Management System and that detailed feedback is given to the relevant Consultant.
Where the Resourcer is supporting Temporaries Consultants he/she is responsible for reminding candidates and clients to complete their time-sheets in due time to ensure the accurate payment of wages.
The Resourcer is the initial (and vital) point of contact between Reed Specialist Recruitment and potential candidates. In order to provide a world-class service to Co-Members and candidates the Resourcer must show a high level of professionalism and motivation coupled with a good knowledge of the recruiting clients’ requirements and an impeccable phone manner.
Effectively analyse information provided by the Consultant and client in order to identify key aspects of vacancies
Actively search for candidates who have the skills, knowledge and experience to meet the needs of the client’s vacancies using reed.co.uk, headhunting and candidate sourcing databases
Act quickly on requests from Consultants to source candidates in order to utilise lead times productively
Pro-actively contact candidates to discuss with them their career aspirations, their skills and experience and match these with the requirements of the available roles
Sell the benefits of available roles to candidates
Deselect candidates who do not meet the client’s requirements from the recruitment process
Forward CVs and relevant details of candidates to the recruiting Consultant in a timely fashion
Have an awareness of other Resourcers’ current vacancies in order to refer suitable candidate to them
Ensure that detailed notes are taken and stored in a reliable and accessible format
Conscientiously complete tracking information on candidate management system
Obtain detailed additional information from potential candidates with regards to positions applied for and interviews attended and pass this information onto the Consultant who may use this for business development purposes
Obtain names and contact details of people within the candidate’s network to source candidates who are not yet registered with Reed Specialist Recruitment
Demonstrate a concern for delivering a high standard of service for candidates
Follow instructions from consultant about referencing sources for individual candidates
Quickly reacts to requests from consultants in drafting and sending reference requests to the appropriate referees
Efficiently manage the reference process in order to ensure a quick return on reference requests for candidates
Provide relevant information to recruiting Consultant to adhere to compliance requirements
Time sheet management
Consistently send reminders to candidates and clients to complete time sheets in due time for processing and payment
The above is not an exhaustive list of duties but gives an indication of the work that must be undertaken
Co-Members (all our permanent employees are referred to as ‘Co-Members’, because it reminds us that we are all part of a team, pulling together to achieve common objectives)
Current and potential candidates
KEY PERFORMANCE INDICATORS
Timely sourcing of suitable candidates for Consultants to present to clients
Effective management of the referencing process
Management of candidate and client timesheets
GCSE Maths and English or equivalent (grade C or above)
Experience of working in a customer or client facing role, or administration in a process driven environment
Experience of extensive telephone communication, ideally in a call-centre environment
Knowledge ? Proficient in the use of a range of computer packages such as MS Excel, MS Word and databases
Demonstrating a willingness to learn new database systems would be advantageous