Installations Coordinator

BSW Heating

To act as liaison between BSW and our Client to manage the day to day activities to ensure that planned and reactive installations including small works repairs are completed in a timely manner.

Responsibilities:
•Manage all aspects of installation and chargeable small works jobs for various clients;
•Process DRCs for installations and chargeable small works for various clients;
•Contact residents to make appointments and ensure records are kept and confirmed;
•Ensure planned installation programme targets are met;
•Maintain and send the planned programme tracker monthly (or as required) to the client;
•Liaise with the Client as and when necessary;
•Check Client asbestos portals where required;
•Set up all jobs (including Surveyor detail), order materials, scaffolding, asbestos (specialists where required) and do all that is necessary to ensure the job goes smoothly;
•Deal with any queries or complaints from end to end;
•Deal with issues that may prevent the BSW invoicing for an installation as advised by the installation manager:
•Answer the telephone and deal with any queries from Field Operatives;
•Organise operatives daily work load;
•Cover colleagues, work when requested;
•Training new members of staff as required;
•To ensure all emails are dealt with in a timely fashion;
•Any other ad hoc tasks as requested by the Installation Controller or Manager;

What we’re looking for?
•Some previous gas experience, or experience of working within the planned maintenance industry
•Good knowledge of Windows software, especially Outlook
•Excellent written and verbal communication;
•Positive attitude to work;
•Ability to handle work load in a pressurised environment;
•Presentable in appearance;
•Highly self-motivated and enthusiastic;
•Excellent customer services and communication skills to interact with people on all levels.

Benefits:
•21 days holiday (+ Bank Holidays)
•Flexible working hours
•Company pension scheme
•Free parking
•Childcare voucher scheme
•A range of discounts including gym memberships and mobile phone tariffs.

BSW are an Equal Opportunities Employer.

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