Visitor Experience Host x 2


ENGIE are recruiting for Visitor Experience Host’s to be based in Queen Elizabeth Olympic Park, 5 Thornton Street, London E20 2AD. These are permanent roles one full time and one on a zero hours contract. The full time role will be working a two week rolling shift pattern to include alternate weekends. On offer will be a salary of £9.75 per hour. This role will report into the Visitor Experience Manager.

Some of the main duties and responsibilities include:
To acquire a detailed knowledge of the ArcelorMittal Orbit and the contents of its exhibitions, displays and installations as well as a good working knowledge of the Queen Elizabeth Olympic Park and surrounding area.
To provide information and background on the view and the ArcelorMittal Orbit, encouraging interaction with the exhibits, installations etc, communicating their relevance in a lively and informative way, answering questions fully.
To deal with challenging visitors/customer complaints calmly and professionally, referring to a Visitor Experience Manager where necessary
Ability to work unsupervised to conduct basic maintenance inspections and tests for The Slide.
To undertake a stewarding role at events as requested under the direction of the Visitor Experience Manager or designated event manager. This will include taking tickets, directing visitors, answering questions, fulfilling a fire marshal role, undertaking light furniture moving, clearing and other duties as required to ensure that events run smoothly.
For a full job description please email

For more information about ENGIE please visit:

Face to face customer service experience essential
Excellent verbal communication and presentation skills, with the ability to engage and talk clearly to members of the public and large groups of people from varying backgrounds.
Capable of acting as a competent fire marshal in case of emergency evacuation (including use of evacuation chairs)
Good written English and ability to complete opening checklists and paperwork
Ability to work unsupervised to conduct basic maintenance inspections and tests for The Slide.
Experience working in a customer facing role in a tourist attraction
A fluent second language
Basic Health and Safety awareness
An awareness of access and inclusion issues
Previous experience as a fire marshal
Demonstrable enthusiasm and passion for areas of interest linked to the ArcelorMittal Orbit such as Engineering, architecture, sculpture, sport, East London etc.

To be successful in this role you must provide the following:
Minimum of 3 year history of employment (including information which can be verified for any gaps)
If you do not have 3 years previous employment, a professional reference must be provided (obtained from a Medical Practitioner, Officer of the Armed Forces, Teacher, Lecturer, Lawyer, Bank Manager, Civil Servant etc)
Proof of identity & eligibility to work in the UK which must include :
Photographic I.D – Passport or Driving Licence.
Passport and all relevant work permits
or NI Number information / proof and full Birth certificate
If no legal photographic documentation is owned then a passport photo which has been signed and verified by any of the above professionals will be required. This needs to show their title, signature and contact details.
2 proofs of address from within the last 3 months (i.e. council tax bill, bank statement, utilities bills).
Any required qualifications or driving licence if required for the role.

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