We have a number of different roles within our shops, from Shop Manager to Team Member. Whatever your job, you'll help provide more than just excellent customer service. You'll be the friendly face our customers drop in to see and you'll be vitally important to everything we do.
To be a Team Member at Greggs, you’ll need to be a warm and friendly person who always puts the customers’ needs at the heart of everything you do. You’ll be working in a fast paced and fun environment as part of a supportive team.
Depending on your shift, your tasks will vary and may include:
food preparation, stock replenishment, serving customers on the till and promoting special offers. You’ll also make sure the shop is clean, tidy and attractive to visit.
Previous experience in a customer facing role would be an advantage but not essential as full training is provided.
Senior Team Member
As a Senior Team Member, you will fulfil the duties of a team member as well as having additional responsibilities, particularly at shop opening or closing times. You will help create a brilliant atmosphere in the shop for our staff and customers.
Depending on your shift you may be responsible for cash control, driving sales, ensuring food safety compliance, maintaining brand standards and at all times you will lead by example through delivering exceptional customer service.
If you are able to demonstrate that you could lead a team and feel you are capable of taking on some additional responsibilities, then Greggs is a great place to show us what you can do.
As a Supervisor you will work closely with the shop manager and with direction you will deputise in their absence. You will support the Shop Manager to deliver KPI’s including; product availability, delivering exceptional customer service, resolving customer complaints at shop level, food safety compliance, cash management, merchandising, driving sales etc.
You will be highly visible on the shop floor leading by example and supporting the team.
Previous experience of leading a team is essential preferably in a retail environment.
As an Assistant Manager you are an integral part of the management team working in our busiest shops. You will have
joint accountability to deliver a number of KPI’s which are grouped under the 5 key business drivers: deliver exceptional customer service; controlling business costs such as product ordering, achieving waste budgets and staffing costs to maintain profit; maximising sales through setting daily targets and effective use of incentives; leading and directing an effective team and at all times maintaining Company standards.
Working in a fast-paced environment you’ll have to think on your feet and use your initiative to solve any problems that may arise. You will be on the shop floor working alongside the team for the majority of your shift so if you are a hands-on, target driven person with management experience we want to hear from you.
As a Shop Manager you will have overall accountability to deliver a number of KPI’s which are grouped under the 5 key business drivers: deliver exceptional customer service; controlling business costs such as product ordering, achieving waste budgets and staffing costs to maintain profit; maximising sales through setting daily targets and effective use of incentives; leading and directing an effective team and at all times maintaining Company standards.
You will work closely with your Area Manager to deliver current targets and drive the business forward. You will drive excellent results and where necessary challenge poor performance through coaching and mentoring your team.
You will have duties that take you away from the shop floor but driving excellent customer service is at the heart of your role. As such you will be highly visible on the shop floor leading by example driving sales growth and interacting with staff and customers.
If you have previous management experience in a customer focused environment then we want to hear for you.