Resident Liaison Officer

Kier Group Plc

Kier Group plc. is a leading construction, property, residential and services group which invests in, builds, maintains and renews the places where we work, live and play.

Kier Housing Maintenance are offering work experience in Resident Liaison Officer, who will report to the Senior Resident Liaison Officer. The successful post-holder will be responsible for supporting the Resident Liaison Officers to ensure that the business provides a customer focused service for all stakeholders involved within the contract.
Key Responsibilities:
Maintain and develop all tenant related activities with control and co-ordination whilst establishing close working relationships with all customers, clients and external stakeholders
Assist in delivering excellent customer service
Undertake any customer related initiatives including door to door surveys, visits to housing offices and telephone interviews
Key Skills and Qualifications:
Experience of working in a similar role
Knowledge of contract responsibilities and requirements
Excellent customer service skills
Ability to empathise with the customer
Approachable and sympathetic to the differing personal

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