Retail Assistant

Primark

Charlton - New Store Opening

Purpose of role: To assist in the overall running of the department and to provide and efficient sales service to customers in line with company policy

Reports to: Sales Floor Supervisor/ Department Manager

Key Responsibilities:

Sales and Commercial Focus

  • Perform all register functions in line with company policy
  • Maintain stock levels in order to maximise sales
  • Promote specific lines under the guidance of management
  • Use available information to assist in laying out the department in relation to sales
  • Ensure understanding of Primark’s Corporate Social Responsibility policy
  • Stock Management
  • Assist in unpacking and checking off of new deliveries.
  • Draw stock from and return stock to the stock-room as required]
  • Replenish stock to ensure maximum fill levels in your department
  • Inform management and supervisors of potential stock shortages
  • Use information available to assist in laying out the department in relation to sales.
  • Ensure that all stock is correctly priced and that pricing procedures are carried out in line with company policy

 

Merchandising

  • Re-organise merchandise as directed by Department Manager/ Supervisor
  • Promote specific lines under the guidance of Management
  • Maintain department presentation in line with company guidelines
  • Operating Standards
  • Maintain standards throughout the day and complete recovery daily
  • Operate fitting room procedures in line with company policy
  • Ensure pricing and ticketing procedures are carried out in line with company policy
  • Carry out stock take procedures in line with company policy

 

Customer Service

  • Demonstrate good customer service at all time
  • In the event of a customer complaint or query react in a professional and courteous manner, elevating the issue to senior management where necessary

 

Skills/Knowledge/Experience:

  • Strong communication skills and use of English language
  • 2 years work experience ideally within retail environment
  • Previous experience of working in busy environment as part of a team
  • Qualified to GCSE level (or equivalent)

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