Money Support Adviser

Hexagon Housing Association

Hexagon Housing owns and manages over 4000 general needs homes in South-East London. We take pride in providing high quality services to our customers, and are committed to continuously improving our services. We are committed to raising the quality of our services and putting residents at the heart of what we do

An exciting new opportunity has arisen to join our Community Investment Team. As a Money Support Adviser, you will provide resident focused pro-active financial capability support to help residents on low incomes or impacted by the changes in the cost of living and Welfare Benefits to improve their quality of life and meet their housing costs.

Reporting to our Senior Financial Inclusion Officer, you will also work closely with our Revenues Team supporting residents to maximise their income through the take up of appropriate benefits. You will also provide advice and guidance to help people make the most of their money day to day, and help people impacted by changes in the welfare system to successfully navigate those changes

The ideal candidate will have:-
– An understanding of the issues facing low income households and the principles of income maximisation, budgeting and debt advice
– Knowledge of housing and welfare benefits
– A commitment to excellent standards of customer care.
– Good IT skills, including the ability to assist residents with limited IT skills in navigating online tasks
– An ability to deal sensitively with residents and provide appropriate support/interventions to meet their differing needs.

If you think you have the skills to do all this and more, we want to hear from you.
You will be joining an award winning organisation committed to employee engagement, where every employee is valued and listened to. We will offer you excellent personal development, training and supervision to help you achieve your full potential, and an excellent package including, pension scheme, performance related pay, flexitime, and 26 days annual leave rising to 31.
If successful, you will be required to undertake an enhanced Disclosure and Barring Service check.

For an application pack, please visit our website at

Closing date: Sunday 30th September 2018

We are an equal opportunities employer and welcome applicants from all sections of the community.

Share this page: