Responsibilities:

• Manage all aspects of installation and chargeable small works jobs for various clients;
• Process DRCs for installations and chargeable small works for various clients;
• Contact residents to make appointments and ensure records are kept and confirmed;
• Ensure planned installation programme targets are met;
• Maintain and send the planned programme tracker monthly (or as required) to the client;
• Liaise with the Client as and when necessary;
• Check Client asbestos portals where required;
• Set up all jobs (including Surveyor detail), order materials, scaffolding, asbestos (specialists where required) and do all that is necessary to ensure the job goes smoothly;
• Deal with any queries or complaints from end to end;
• Deal with issues that may prevent the BSW invoicing for an installation as advised by the installation manager:
• Answer the telephone and deal with any queries from Field Operatives;
• Organise operatives daily work load;
• Cover colleagues, work when requested;
• Training new members of staff as required;
• To ensure all emails are dealt with in a timely fashion;
• Any other ad hoc tasks as requested by the Installation Controller or Manager;

What we’re looking for?

• Some previous gas experience, or experience of working within the planned maintenance industry
• Good knowledge of Windows software, especially Outlook
• Excellent written and verbal communication;
• Positive attitude to work;
• Ability to handle work load in a pressurised environment;
• Presentable in appearance;
• Highly self-motivated and enthusiastic;
• Excellent customer services and communication skills to interact with people on all levels.

Benefits:

• 21 days holiday (+ Bank Holidays)
• Flexible working hours
• Company pension scheme
• Free parking
• Childcare voucher scheme
• A range of discounts including gym memberships and mobile phone tariffs.

BSW are an Equal Opportunities Employer.