Hospitality in the workplace (e-learning)

Affinity Sutton

This is an e-learning course, which will require you to complete your training online.
Applying for this course will register your interest and a member of the Love London Working team will be in touch with you to discuss the next steps.

Take a look at what’s on offer in our Hospitality in the workplace e-learning courses:

Level 2 – Food Safety and Hygiene for Catering

– City and Guilds accredited Level 2 Food Safety and Hygiene
– Includes a City and Guilds Accredited Certificate.

Food Allergy Awareness Training – NEW!

– What is a food allergy?
– The requirements of the Food Information Regulations Labelling requirements for Pre packed food
– Providing accurate information for consumers where loose or unwrapped food is served and sold
– How to avoid cross contamination when preparing , storing , serving allergenic and non-allergenic foods

First Aid – The Primary Survey – NEW!

– Know what to do if you are first on the scene of an incident
– Understand what is meant by AVPU
– Know the key processes to follow and what to do for each one: Danger, Response, Shout, Airway, Breathing
– Understand the importance of the recovery position and how to apply it
Health and Safety in the Workplace
– Demonstrate the key principles of workplace health and safety
– Outline accident and incident investigation and reporting
– Recognise common health and safety hazards and how they can be controlled

Customer Excellence for Front Line Staff

– The skills and techniques required to open a phone call
– The right way to record and respond to customer enquires
– Difficult situations and how to handle customer objections

Understanding the Principles of Customer Service

– Understand the relationship between customer expectations and customer satisfaction
– Understand how the service chain supports the delivery of good customer service

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