Customer service (e-learning)

Affinity Sutton

This is an e-learning course, which will require you to complete your training online.
Applying for this course will register your interest and a member of the Love London Working team will be in touch with you to discuss how it all works.

Take a look at what’s on offer in our Customer Service e-learning courses:

Customer Excellence for Front Line Staff

– The skills and techniques required to open a phone call
– The right way to record and respond to customer enquires
– Difficult situations and how to handle customer objections

Understanding the Principles of Customer Service

– Understand the relationship between customer expectations and customer satisfaction
– Understand how the service chain supports the delivery of good customer service

Health and Safety in the Workplace

– Demonstrate the key principles of workplace health and safety
– Outline accident and incident investigation and reporting
– Recognise common health and safety hazards and how they can be controlled

Communication in the workplace

– Describe the three elements of ‘Communication’
– Describe different methods for dealing with possible conflict situations

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