Customer Service Administrator

BSW Heating

Job Title: Customer Service Administrator (3 Month Fixed Term)
Location: 3 Old Barn Lane, Kenley, Surrey, CR8 5AT
Reporting to: Call Centre Manager

The Role:

To handle incoming calls with a high level of customer service allocating and rescheduling engineers as
necessary. Also to maintain a good level of incoming or outgoing calls.

Key responsibilities:

  • To promptly answer incoming calls in an enthusiastic, courteous and efficient manner.
  • To book or reschedule appointments by way of allocating the correct engineer.
  • Identify the customers’ requirements and attend to these, or divert the call to the correct person.
  • Resolve queries where possible.
  • Be clear in communicating information to both customers and staff.
  • Be positive in working as part of a team.
  • Maintain a smart appearance that adheres to company standards.
  • Keep a good level of attendance and time keeping.
  • Assist with other admin duties in between calls.


What we’re looking for:

  • Good standard of keyboard skills and basic knowledge of windows software, especially outlook.
  • Positive attitude to work.
  • Presentable in appearance.
  • Highly motivated and enthusiastic.
  • Excellent customer service and communication skills.
  • Proven previous experience.



  • 21 days holiday (+ Bank Holidays)
  • Flexible working hours
  • Company pension scheme
  • Free parking
  • Childcare voucher scheme
  • A range of discounts including gym memberships and mobile phone tariffs.


BSW are an equal opportunities employer.

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