Customer service administrator

BSW

Job overview: To handle incoming calls with a high level of customer service allocating and rescheduling engineers as necessary.

Key Responsibilities:
To promptly answer incoming calls in an enthusiastic, courteous and efficient manner.
To book or reschedule appointments by way of allocating the correct engineer.
Correctly input works orders received via e-mail or our works order dashboard.
Identify the customers’ requirements and attend to these, or divert the call to the correct person.
Resolve queries where possible.
Be clear in communicating information to both customers and staff.
Be positive in working as part of a team.
Maintain a smart appearance that adheres to company standards.
Keep a good level of attendance and time keeping.
Assist with other admin duties in between calls.
Keep working area clean and tidy.
Perform any reasonable request from Supervisor or Manager.

Key Attributes:
Good standard of keyboard skills and basic knowledge of windows software, especially outlook.
Positive attitude to work.
Presentable in appearance
Highly motivated and enthusiastic
Excellent customer services and communication skills

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