Customer Experience Assistant

MTR Crossrail

You will have the opportunity to work for MTR Crossrail as a Customer Experience Assistant you will be joining an industry leading team by managing customer footfall on your station; focusing on safety and service. You will proactively seek out and engage with customers who require additional support by paying particular attention to those who are considered vulnerable or require mobility assistance and work in partnership with the wider business to support any compliance requirements. You will have the flexibility to easily accommodate shift work on a 24 hour a day, 7 day a week basis living within a 40 minute travel time of either one of our home stations, Paddington or Canary Wharf.

Job Description
As a Customer Experience Assistant you will be joining an industry leading team by managing customer footfall on your station; focusing on safety and service. You will proactively seek out and engage with customers who require additional support by paying particular attention to those who are considered vulnerable or require mobility assistance and work in partnership with the wider business to support any compliance requirements. You will have the flexibility to easily accommodate shift work on a 24 hour a day, 7 day a week basis living within a 40 minute travel time of either one of our home stations, Paddington or Canary Wharf.

Role Overview:
We are looking for pioneers who want to start a career and lead the way in Customer Service within the rail industry. If you strive for excellence in your job and take ownership of your responsibilities, then you could be just what we are looking for. It’s about the experience you can give our customers, not your past experience

Having employees who understand and demonstrate our company vision and values is important to us! In return, we offer numerous benefits such as a competitive salary, career progression, rail concessions, a dedicated benefits platform filled with retail and entertainment discounts and a great pension’s scheme that you can choose to be part of.
All successful applicants will be required to undergo a safety critical medical.

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