Client Relations Apprentice
Working in our highly regarded 25 people strong Client Relations department, this role will sit within the Support Team. You will predominantly work closely with one other colleague and with the wider Client Relations department. Somebody with confident, professional communication skills and a technical approach is essential.
Octopus are transforming the industries they operate in and improving the lives of millions of people. They've built market-leading positions in a number of specialist sectors, including smaller company financing, renewable energy, healthcare and property finance.
Overall you will be managing the Client Relations inbox, resolving all queries to the highest standard (via email or letter) spanning the entirety of all Octopus’s investment products and services.
Essential Job Functions
1.Answer customer email queries from a central mailbox on a daily basis within an agreed timeframe
2.Take ownership of all queries from start to finish keeping customers updated throughout the process
3.Liaise closely with various departments around the business in order to resolve queries
4.Log all contact and customer feedback on our CRM system
5.Adhere to regulatory and business standards on all written communications
6.Help the team deliver a customer experience that is industry leading
7.Propose improvements to our processes/systems that will improve the customer experience by listening to customers and clearly identifying their needs
8.Help create a professional but fun environment for you and your colleagues.
There is a fully comprehensive, intensive 6-week training course that you will undertake as you join the business that will teach you everything they need to know about financial services and financial products. This will be key in allowing you to do your work effectively.
Hours are 9 am to 6 pm, Mondays to Fridays.
After your Business Administration apprenticeship progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Personal Assistant, Office Management, Business Management.
?GCSE English (Literature or Language) grade C- A* (or 4-9) or level 2 functional skill, A Level 3 qualification.
?Written communication, EQ (being able to read between the lines) and the ability to understand technical things are a must.
?Ideally, we are looking for recent college and sixth form leavers and non-graduates for the role.
1.Must be customer focused and enjoy helping others.
2.Able to think technically.
3.Ability to extract and understand written information
4.Excellent writing skills, as well as the ability to communicate and collaborate effectively
5.Experience in prioritising work-load and juggling high volumes
6.Ability to consistently meet tight deadlines
7.Strong work ethic.
?Be helpful – Random acts of kindness make the workplace a better place. So, go out of your way to be helpful, and give people reasons to smile.
?Be straightforward – Life is complicated enough. Don’t make it harder for yourself, or for others. Sometimes the simplest approach works wonders.